Shipping Policy

Once your order is successfully placed, it is prepared for fulfilment and handed over to our logistics or courier partner. Processing time may vary depending on product availability, order volume and operational requirements.

Shipping availability depends on whether the delivery address and PIN code are serviceable by our courier partners. If a location cannot be serviced, the order may not be accepted or may need to be cancelled.

Any applicable shipping charges will be displayed during checkout before you place your order. Shipping charges may vary depending on the order, delivery location, available shipping method or ongoing offers.

Delivery estimates shown on the website or provided after dispatch are approximate and are not guaranteed delivery dates.

Actual delivery may be affected by courier operations, destination, weather, public holidays, local restrictions, high order volumes or other circumstances outside our reasonable control.

Once tracking information becomes available, shipment updates may be viewed through your Swagzy account or our Track Order page.

Tracking updates are received from the courier partner and may sometimes take time to refresh after a shipment movement.

Please provide a complete and accurate delivery address, including the correct PIN code and contact number, while placing your order.

Swagzy may not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccessible delivery information provided by the customer.

Courier partners may make delivery attempts according to their delivery process. If an order cannot be delivered because the recipient is unavailable, the address is incorrect, delivery is refused or the courier cannot complete delivery, the shipment may be returned to origin.

While we aim to have every order delivered as smoothly as possible, occasional delays may occur. If your shipment appears unusually delayed, please check the latest tracking status or contact Swagzy Support for assistance.

If a product is received damaged or defective, the claim should be submitted within 24 hours of confirmed delivery.

A continuous, uncut unboxing video is required. The video should begin by clearly showing the sealed parcel and shipping label and continue through opening the parcel until the product is completely removed and the reported issue is clearly visible.

Supporting photographs may also be required. Claims are reviewed before any replacement or other resolution is confirmed.