Refund policy

Return & Refund Policy

Last updated: 5 August 2026

At Swagzy, we want you to love what you wear. If you are not completely satisfied with your purchase, you may request a return or exchange according to the conditions below.

1. Return eligibility

You can request a return or exchange within 7 days of delivery.

The product must be:

  • Unused, unworn and unwashed
  • Free from stains, perfume, deodorant or damage
  • Returned with original tags, packaging and invoice
  • In the same condition in which it was delivered

Products that do not meet these conditions may not be accepted.

2. Size exchange

If you ordered the wrong size, you may request a size exchange within 7 days of delivery.

  • Exchange depends on stock availability.
  • Only one exchange is permitted per order.
  • If the requested size is unavailable, store credit or a refund may be offered.
  • A reverse-shipping fee of ₹99 may apply for size or preference-based exchanges.

3. Damaged, defective or incorrect products

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs of the product
  • Photograph of the shipping label and packaging
  • An unboxing video, if available

After verification, we will arrange a free replacement, exchange or full refund. No reverse-shipping charge will apply in such cases.

4. Non-returnable products

Returns or exchanges will not be accepted for:

  • Products marked Final Sale or Non-returnable
  • Gift cards
  • Personalised or customised products
  • Hygiene-sensitive products
  • Products without original tags or packaging
  • Used, washed, altered or damaged products
  • Items purchased through giveaways or promotional contests

A defective or incorrect item will still be handled according to applicable consumer law.

5. Sale products

Products purchased during a sale or using a discount code are eligible for size exchange only, unless they are damaged, defective or incorrectly delivered.

Products specifically marked Final Sale cannot be returned or exchanged.

6. Return process

To request a return or exchange:

  1. Contact us at [your support email] or WhatsApp us at [your WhatsApp number].
  2. Mention your order number and reason for return.
  3. Attach photographs if the item is damaged or incorrect.
  4. Wait for return approval and pickup instructions.
  5. Keep the product safely packed until pickup.

Please do not send a product back without approval.

7. Refunds

Once the returned product is received, it will undergo a quality inspection.

  • Inspection usually takes 2–3 business days.
  • Approved refunds are initiated within 5–7 business days.
  • Prepaid-order refunds are sent to the original payment method.
  • COD-order refunds are processed through bank transfer or UPI.
  • Your bank or payment provider may take additional time to reflect the refund.

Original shipping charges and COD charges are non-refundable unless the product was damaged, defective or incorrectly delivered.

8. Return shipping charges

  • Damaged, defective or incorrect product: Free return
  • Size issue, preference change or customer-requested return: ₹99 reverse-shipping fee
  • If pickup is unavailable at your location, you may need to self-ship the product after contacting us.

9. Order cancellation

Orders may be cancelled before dispatch by contacting our support team.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the product is eligible under this policy.

If a prepaid order is cancelled before dispatch, the refund will be initiated to the original payment method.

10. Return pickup attempts

Our courier partner may make up to two pickup attempts. If pickup fails because the customer is unavailable or provides incorrect information, an additional pickup charge may apply.

11. Contact us

For return, exchange or refund assistance:

Brand: Swagzy
Email: [your support email]
WhatsApp: [your WhatsApp number]
Support hours: Monday–Saturday, 10:00 AM–6:00 PM
Return address: [your complete return address]

This policy should be updated with your actual email, phone number, return address and chosen reverse-shipping fee before publishing. Indian e-commerce businesses must clearly provide accurate return, refund, exchange and grievance information under the Consumer Protection (E-Commerce) Rules, 2020.